FREQUENTLY ASKED QUESTIONS

In which countries can I make online purchases?

You can currently make your purchase in Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Slovakia, Slovenia, Spain (including Islands), Estonia, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, United Kingdom, Romania, Sweden and Switzerland. You can ca make your purchase in all EU country too, depending on the country delivery take 9 or 14 working days.

Will I receive the same product that I see in the photo?

Yes, you will always receive the product you see in the photo unless there is a change in packaging that is not immediately reflected on the website, but the product and quantity will always be the same.

Is it possible to receive information periodically in my email with the latest news and promotions from UNIVERSE BEAUTY?

Yes, by registering your email in the NEWSLETTER area on the website home page and clicking “Send”.

 How do I make sure I made my purchase correctly?

 After placing your order you will receive a confirmation email. If you do not receive it, please contact our Customer Service via the Contacts menu.

Can I cancel my order?

Yes. You can cancel your order by sending an email to loja.online@oboticario.pt, always providing your order number.

What should I do if I receive the wrong item?

If you accidentally receive an item that you did not order, please contact our Customer Service via the Contacts menu

 Can I track the status of my order?

Yes, after your order is shipped you will receive a Tracking email through which you can track your shipment.

 How do I contact Customer Support?

You can contact us using the contact MENU on the website

What are the conditions for exchanging or returning items?

 To find out the answer, please consult our Exchanges and Returns page:

Secure Purchase